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Why PatientPartner

PatientPartner was founded to bridge the gap between the healthcare industry and their patients. Our mission is to humanize healthcare, offering solutions that benefit both patients and the industries serving them.
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Patient connecting with a healthcare mentor via PatientPartner’s mentorship service.
Since
2017
Over
10,000
successful patient-mentor connections to date.
Two patients engaging and supporting each other through the PatientPartner community platform.
Over 20,000 mentor sessions facilitated through the platform.
Screenshot of PatientPartner dashboard showing patient engagement data and analytics.

Who we help

At PatientPartner, we empower pharma and med-tech companies to revolutionize patient support. Our platform connects patients with relatable mentors, delivering personalized guidance that drives higher treatment starts, improved adherence, and lasting engagement. We enable marketing teams to boost brand trust and ROI while patient services teams offer seamless, real-time support—ensuring every patient journey is optimized for success.
30K+
Patient Members
500+
Patient Mentors
150+
Disease states covered
90%
Connections resulting in new start

Bridging The Gap Between Industry & Patients

Patients are connecting everywhere, all the time—yet so many stories remain unheard, and countless needs go unmet. At PatientPartner, we believe every patient’s journey matters. That’s why we built a platform designed to bring millions of patient stories together in one place, creating a network of shared experiences and mutual support. By connecting patients with mentors who truly understand their challenges, we’re fostering a community where no one faces their treatment journey alone. Together, we’re transforming stories into strength, guidance into action, and connection into better outcomes.
Novartis logo, pharmaceutical innovation partner featured by PatientPartner.
AstraZeneca logo, PatientPartner pharmaceutical collaboration partner.
Bayer logo representing healthcare, pharmaceuticals, and life sciences
Amgen logo, biotechnology healthcare partner of PatientPartner.
Eli Lilly logo, PatientPartner partner focused on improving patient journeys.
Pfizer logo, pharmaceutical and healthcare innovation partner of PatientPartner.
Merck logo, global healthcare partner collaborating with PatientPartner.
AbbVie logo representing biopharmaceutical research and patient care
Bristol Myers Squibb logo, pharmaceutical innovation partner featured by PatientPartner.
UCB Pharma logo, PatientPartner partner for patient-centric pharmaceutical care.
Novo Nordisk logo, pharmaceutical industry partner with PatientPartner.
Sanofi logo representing pharmaceutical development and global health impact
GSK (GlaxoSmithKline) logo representing pharmaceuticals and healthcare solutions
Takeda logo symbolizing global pharmaceutical innovation and research
Roche logo representing global pharmaceutical and diagnostics innovation
Smith & Nephew logo, medical technology partner featured on PatientPartner.
Zimmer Biomet logo, orthopedic healthcare partner of PatientPartner.
Abbott logo, healthcare industry partner with PatientPartner
Boston Scientific logo, PatientPartner healthcare collaboration
Siemens Healthineers logo symbolizing medical technology and diagnostics
GE Healthcare logo, affiliated with PatientPartner
Medtronic logo symbolizing leadership in medical technology and surgical devices
Stryker logo, healthcare partner with PatientPartner
Philips Healthcare logo representing innovation in medical devices and imaging

A Shared Mission Born from Personal Journeys

Childhood best friends, George Kramb (CEO) and Patrick Frank (COO), were inspired to create PatientPartner through deeply personal experiences. George supported his wife through her battle with thyroid cancer, while Patrick navigated his mother’s journey with heart surgery and Parkinson’s disease. Both saw firsthand the emotional and informational gaps patients face, sparking their mission to build a platform that connects patients with relatable mentors to provide guidance, confidence, and support.
PatientPartner founders George Kramb and Patrick Frank seated together

One Team. One Mission.

The PatientPartner team combines diverse expertise from technology, healthcare, and patient advocacy to tackle one of healthcare’s biggest challenges: bridging the gap between patients and the industry. Together, we’re committed to reshaping the patient journey, leveraging innovation and compassion to make a lasting impact. United by our mission, we work tirelessly to empower patients and drive better outcomes across the healthcare landscape.
George Kramb, Co-founder and CEO of PatientPartner, expert in digital patient engagement, AI patient support tools, and healthcare technology innovation
George Kramb
Co-founder & CEO
Patrick Frank, Co-founder and COO of PatientPartner, expert in HIPAA-compliant patient engagement software and digital patient support strategies
Patrick Frank
Co-founder & COO
Lidia Chesnokova, VP of Client Success at PatientPartner, expert in patient relationship management and digital patient engagement
Lidia Chesnokova
VP of Client Success
Chris Sterbenc, Fractional CRO Advisor at PatientPartner, expert in digital patient engagement and AI patient retention strategies
Chris Sterbenc
Fractional CRO Advisor
Jeremy Heskett, Full Stack Engineer at PatientPartner, expert in HIPAA compliant patient engagement platform and digital healthcare solutions.
Jeremy Heskett
Full Stack Engineer
Mikayla Frank, Director of Business Development at PatientPartner, smiling in a light blue background portrait
Mikayla Frank
Director Of Business Dev
Mercedes Wilson, Patient Experience Manager at PatientPartner
Mercedes Wilson
Patient Exp. Manager
Valentina Caraballo, Patient Experience Manager at PatientPartner
Valentina Caraballo
Patient Exp. Manager

Our Advisory Team

Tom Hearn, Board Member at PatientPartner, brings extensive leadership in healthcare strategy, supporting innovations in patient engagement software and AI-powered patient support
Tom Hearn
Board Member
Professional headshot of Ed Michael, Board Member at PatientPartner, wearing glasses and a white shirt against a light blue background
Ed Michael
Board Member
Headshot of Robert Lord, Board Member at PatientPartner, wearing glasses and a checkered shirt, smiling against a light blue background
Robert Lord
Board Member
Want to Join Our Team?
Explore exciting career opportunities and become part of a team transforming the future of healthcare.
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Elevate Your Direct To Patient Strategies

Explore industry-leading insights, research, and tools designed to empower pharma and med-tech leaders with actionable data and proven strategies for patient engagement, compliance, and support.
Blue and white capsules symbolizing the need for medication adherence support programs and AI-powered patient engagement solutions.
Marketing
Being Sensitive to Patients’ Needs While Using Telehealth Platforms
Explore how patient mentorship programs enhance healthcare outcomes and drive financial benefits through improved engagement and adherence.
Learn More
3 min read
Engaged couple using a digital patient engagement platform on a tablet, highlighting personalized, AI-powered patient support software for better health outcomes.
Patient Engagement
How Algorithms Personalize Mentor-Patient Support
Explore how AI algorithms enhance mentor-patient connections, improving treatment adherence and patient support through personalized matching.
Learn More
5 min read
Female doctor using AI-powered patient engagement software on a tablet to track real-time health data and improve patient outcomes in a HIPAA-compliant platform.
Med-Tech
How Predictive Analytics Personalizes Med-tech Support
Explore how predictive analytics is revolutionizing med-tech support by enhancing patient care with personalized treatment and early risk detection.
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5 min read

Join Our Mission to Transform Patient Engagement

We’re building the future of patient support and engagement. Be part of a team dedicated to making a meaningful impact in the healthcare industry by driving innovation and delivering exceptional results.
Digital Marketing Specialist
Create and manage online marketing campaigns to increase platform visibility and user engagement
Part time
Remote 
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Product Manager
Oversee the development lifecycle of new features, coordinating between engineering and design teams.
Part time
In-office
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Software Engineer
Develop and maintain the platform's software infrastructure, ensuring scalability and security.
Full time
Remote 
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Contact us

Contact us to learn how PatientPartner can revolutionize your patient programs. Whether you're looking to boost enrollment, improve adherence, or deliver personalized support, our team is here to help. Schedule a demo today and discover the platform trusted by industry leaders to drive measurable results. Let’s connect!
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