Best Practices for Digital Patient Navigation Systems

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Practical guidance for designing, securing, and implementing digital patient navigation—user-centered design, AI routing, HIPAA compliance, staff training, and mentorship.

5 min read

December 23, 2025

George Kramb

Nurse using patient engagement software to support an older patient and caregiver with compassionate, HIPAA-compliant care.

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Key Takeaways

Practical guidance for designing, securing, and implementing digital patient navigation—user-centered design, AI routing, HIPAA compliance, staff training, and mentorship.

Author

George Kramb

George Kramb

Co-Founder and CEO of PatientPartner, a health technology platform that is creating a new type of patient experience for those going through surgery

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We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. Use the “Accept” button or close this notice to consent.

We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. Use the “Accept” button or close this notice to consent.

We and selected third parties use cookies or similar technologies for technical purposes and, with your consent, for other purposes as specified in the cookie policy. Use the “Accept” button or close this notice to consent.